NOTE: It’s all Russian workers with THICK Russian accents and the company
has an old school manilla-folder filing system.
SALES CLERK (Early 30s, female): Hello ‘Modern Optometry’ can I help
you?
ME: Hi, I'd like to order another box of contacts please. I’ve ordered with you guys before.
SALES CLERK: Yes, what is your name please?
ME: Nathan Firer, F as in Fox, I-R-E-R.
SALES CLERK: What is first name again?
ME: Nathan. N-A-T-H-A-N.
SALES CLERK: Jason?
ME: No, it's Nathan. N-A-T-H-A-N.
SALES CLERK: Mason?
ME: No, it’s Nathan,
N-A-T-H-A-N. N as in nonsense, nobody, nothing. Nathan, N-A-T-H-A-N.
SALES CLERK: Ok Mason, what is last name?
ME: It's NATHAN not Mason. N
as in negligee, neonatal, Narnia, none of your business, N-AT-H-A-N. My last name is Firer. F as in fox,
I-R-E-R.
SALES CLERK: Ok, sorry, Nathan what is last name?
ME: My last name is Firer. F as in fox, I-R-E-R.
SALES CLERK: Nathan Sear?
ME: Firer. F as in fox, I-R-E-R. F as in fox,
fish, fat, fornicate, fire as in your building is on fire unless you get my
name right.
She totally doesn't get the joke.
SALES CLERK: Ok Nathan hold one second please.
She puts me on
hold for 20 seconds then returns.
SALES CLERK: I cannot find your file have you been here
before?
ME: YES I'VE BEEN BUYING
CONTACTS FROM YOU THE PAST 8 MONTHS AND THIS CONVERSATION HAPPENS EVERY TIME.
You've met me probably 7 or 8 times before. I know what your
jewelry looks like and that you have blonde hair and great teeth and the TV on
the right side of the store is hung up on the wall and it’s always on the same
channel and there are 4 chairs in the waiting room all with red covers. Yes I’d be an amazing detective
and YES I AM IN YOUR FILES.
SALES CLERK: Ok hold one second please.
She keeps saying please but it matters less and less each time.
She puts me on hold for 20 seconds then returns again.
She puts me on hold for 20 seconds then returns again.
SALES CLERK: Are you sure
you’ve been here before I cannot find file. How do you spell last name again please?
ME: (laughing but annoyed) You’re very polite but the pleases aren’t
helping find my files. I’VE BEEN THERE
BEFORE. This might be my 9th
time if you find my file. My last name
is…
Same routine above
but more hysterical, with a feeling like I’m being recorded for an
audio-version of Candid Camera.
SALES CLERK: Ok hold one second please…
NOTE:
There are 2 female Sales Clerks. I’ve
spoken with BOTH the past 7 or 8 times this happened, then eventually they find my
file and order my contacts. I go to the
store days later, SHOW THEM MY NAME ON MY ORDER FORM, laughingly pointing to
the name then to my face then again to my name then my face again. It’s always a sweetly comical moment between us and they laugh
and say sorry this won’t happen next time.
Then today - this
SAME conversation happened. So I told
her (nicely, laughing through my teeth) that I'd like to take my business
elsewhere and can they fax over my prescription.
The Owner got on the phone and this happened:
OWNER (Russian male, late 50s, thicker accent): Hello who is this?
ME: Nathan Firer.
OWNER: What is your name we will find file?
Same condensed
version of above conversation happens with first and last names. Owner comes back on the phone 20 seconds
after I’m on hold.
OWNER: We cannot find file.
How do you spell last name?
Have you been here before?
ME: Listen, no offense, but I’d like to take my business
elsewhere. Can you please fax over my
prescription.
OWNER: It is not my fault you don’t know how to spell your last name. How can I help you if you spell last name wrong. You say S as in Sea but you should say F as in Fox.
ME: So that means you DO KNOW my last name then?
OWNER: You spell with an F or an S?
ME: An F as in….can you just fax my prescription over please?
OWNER: Sure, no problem, you can take business elsewhere. I will fax over. Not my fault if you don’t know how to spell last name. Life difficult if you
can’t do that. Good luck.
Moments later I
got my prescription faxed over.
Sad thing is I’ll
miss the hilarity, kinda.